Refund and Returns Policy

At Elite Bikes, we aim to deal with all refund and return requests fairly and transparently. If you have purchased an item from us and wish to request a return, refund, or exchange, this policy explains the conditions that apply.

Our standard return period is 30 days from the date of purchase or delivery, unless otherwise stated in writing. If more than 30 days have passed, we may not be able to offer a full refund or exchange.

1. Eligibility for Returns

To be eligible for a return, the item must:

• Be unused and in the same condition in which it was received.
• Be returned with original packaging, manuals, accessories, and included parts where applicable.
• Be accompanied by proof of purchase, such as an invoice, receipt, or order confirmation.

Please do not return items without contacting us first and obtaining return instructions where required.

2. Non-Returnable Items

Certain products may not be eligible for return, including where applicable:

• Items that have been used, altered, fitted, installed, or damaged after delivery.
• Special-order or custom-order parts and products.
• Items supplied sealed for safety or hygiene reasons where the seal has been broken.
• Gift cards, vouchers, downloadable software, or digital products.
• Any item specifically marked as non-returnable at the time of sale.

3. Items Damaged, Faulty, or Incorrect

If you receive an item that is defective, damaged in transit, or incorrect, please contact us as soon as possible at contact@eiltebikes.ie.

To help us assess the issue quickly, please provide:

• Your order details or proof of purchase.
• A description of the issue.
• Photos of the item and packaging, where relevant.

If the issue is confirmed, we may offer a replacement, repair, exchange, partial refund, or full refund depending on the circumstances and your statutory rights.

4. Partial Refunds

In some situations, only a partial refund may be granted, including where an item:

• Is returned in a condition different from the condition in which it was supplied.
• Is missing parts, packaging, manuals, or accessories not due to our error.
• Shows signs of use, fitting, wear, or handling beyond what is reasonably necessary.
• Is returned outside the standard return period but is accepted at our discretion.

5. Refund Process

Once your returned item is received and inspected, we will notify you whether your refund has been approved or rejected.

If approved, the refund will be processed to your original method of payment within a reasonable number of business days. Processing times may vary depending on your payment provider, card issuer, or bank.

6. Late or Missing Refunds

If you have not yet received your refund, please:

• Check your bank account again.
• Contact your credit card provider, as refunds may take time to appear.
• Contact your bank, as processing delays can occur.

If you have completed these steps and still have not received your refund, please contact us at contact@eiltebikes.ie.

7. Sale Items

Unless required by law, clearance, discounted, or sale items may not be eligible for refund. Where a sale item is defective, damaged, or not as described, your legal rights remain unaffected.

8. Exchanges

We may replace items where they are defective, damaged, or incorrectly supplied. If you would like to request an exchange, please email contact@eiltebikes.ie with your order details and the reason for the request.

9. Return Shipping

If a return is approved, you may be asked to send the item to the following address:

Elite Bikes
26 Dun Na Ri, Ballyhugh, Gort, H91TEH2, Galway, Ireland

Unless the item is faulty, incorrect, or otherwise returnable due to our error, you are generally responsible for return shipping costs. Shipping fees are non-refundable unless required by law.

For higher-value items, we recommend using a tracked and insured delivery service. We cannot guarantee receipt of returned items that are lost in transit.

10. Motorbikes and Vehicle-Related Sales

Where the purchase involves a motorbike, vehicle deposit, reserved stock, special sourcing, registration-related processing, or other transaction-specific arrangements, separate terms may apply. Any such terms will be communicated at the time of sale and may override general return provisions where legally permitted.

Nothing in this policy limits your statutory consumer rights under applicable Irish or EU law.

11. Contact Us

If you have questions about refunds, returns, exchanges, or an order issue, please contact us:

Elite Bikes
26 Dun Na Ri, Ballyhugh, Gort, H91TEH2, Galway, Ireland
Website: elitebikes.ie
Email: contact@eiltebikes.ie